rd999 Privacy Policy

While you use the rd999 platform, we may collect the following types of information:

1.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and contact details
• Payment method information (bKash, Nagad, Rocket, Upay or bank account number)
• Documents required for identity verification (copy of national ID or passport)
• Username and password you provide at registration

1.2 Information Collected Automatically

• IP address and device identifier
• Browser type and version
• Time of site visits, page view history, and session duration
• Cookie and local storage data (see the cookie section below)
• Geolocation data (at country and city level, not precise location)

1.3 Transaction and Gaming Data

• Deposit and withdrawal history and amounts
• Betting history and game session information
• Records of bonus and promotion usage
• Records of communications with customer support

rd999 uses your personal information for the following legitimate purposes:

2.1 Account and Service Management

• Creating, verifying, and managing your account
• Ensuring age verification — this platform is for those aged 21 and above only
• Processing deposits and withdrawals and confirming transactions
• Providing bonuses, promotions, and VIP benefits

2.2 Security and Protection

• Preventing fraud, money laundering, and unauthorized access
• Detecting and investigating unusual account activity
• Managing the Know Your Customer (KYC) process
• Implementing responsible gaming policies

2.3 Communication and Support

• Sending transaction-related notifications
• Providing customer support and resolving complaints
• Communicating system updates, security alerts, and important information
• Informing you about promotional offers with your consent

2.4 Service Improvement

• Analyzing user experience to improve the platform
• Diagnosing and resolving technical issues
• Understanding gaming preferences and providing a personalized experience

rd999 never sells, rents, or shares your personal information with third parties for commercial purposes. However, information may be shared in specific circumstances:

3.1 Service Providers

We work with trusted third parties for payment processing, identity verification, technology infrastructure, and customer support. These partners are given only the information necessary to perform their tasks and are bound by confidentiality agreements.

3.2 Legal Obligations

We may be legally required to disclose information in response to a court order, government directive, or a lawful request from a law enforcement agency. In such cases, we provide only the minimum information necessary.

3.3 Game Providers

Our game providers, including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft, may view certain gaming data to ensure fair gameplay. They do not receive information relating to your personal identity.

As a user of the rd999 platform, you have the following rights regarding your personal information:

• Right to access: You may request to know what information we hold about you.
• Right to rectification: If any of your information is inaccurate, you may request a correction.
• Right to erasure: In certain circumstances, you may request that your information be deleted.
• Right to restrict processing: In certain circumstances, you may request that the use of your information be limited.
• Right to data portability: You may request the information we hold about you in a structured format.
• Right to object: You may object to marketing communications or profiling.
• Right to withdraw consent: You may withdraw any consent you have given at any time.

To exercise these rights, contact our support team. We will aim to respond to your request within 30 working days.

rd999 is for those aged 21 and above only. We do not knowingly collect personal information from minors. Age verification is mandatory during the registration process.

If we become aware that we hold information belonging to a minor, we will immediately close that account and delete the relevant information.

With your consent, we may inform you by email about promotional offers, bonus information, and platform updates.

9.1 Giving and Withdrawing Consent

At the time of registration, you may consent to marketing communications. To withdraw that consent at any time:

• Go to your account settings and change your marketing preferences, or
• Inform our support team via live chat or email

Even after withdrawing consent, transaction-related and security notifications will continue to be sent, as these are an essential part of the service.

rd999 uses global cloud infrastructure to deliver its services. This means your information may sometimes be processed or stored on servers outside Bangladesh.

Wherever your information is processed, the standards and safeguards described in this privacy policy always apply. We ensure that appropriate contractual and technical protections are in place for international data transfers.

We may update this privacy policy from time to time — due to legal changes, the addition of new services, or changes in business practices. After each update, the "Last Updated" date at the top of the policy will be changed.

For important changes, we will notify you in advance by email or through a notification on the platform. If you continue using the platform after the changes, you will be considered to have agreed to the updated policy.

We recommend that you review this policy regularly.

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: 24/7 Bangla support — available from any page on the platform

We take every complaint seriously and are committed to responding as quickly as possible. Protecting the privacy of your personal information is a core commitment of rd999, and we always strive to honor your trust.