rd999 Terms and Conditions

The following terms used in these Terms and Conditions carry specific meanings:

"Platform"

The website, mobile application and any related services owned by rd999, through which users can enjoy online casino games, sports betting and other entertainment services.

"User" or "Member"

Any person who has registered on the rd999 platform and is operating an active account. Users must be at least 21 years of age.

"Services"

The services provided by rd999 include: live casino, slot games, sports betting, VIP program, bonus offers and customer support.

"Balance"

The total funds held in a user's account, displayed in Bangladeshi Taka (BDT / ৳).

The scope of rd999 services applies only to Bangladeshi players. Users from regions where online gaming is illegal are not eligible to use this platform.

Age Requirement

rd999 services are available only to individuals aged 21 or above. Providing an accurate date of birth at registration is mandatory. rd999 may request documents for age verification at any time. Providing false age information will result in immediate account cancellation.

Registration Terms

• Each individual may open only one account. Opening multiple accounts is strictly prohibited.
• The name, address, phone number and email address provided at registration must be true and accurate.
• The identity document and payment method used at registration must be in the user's own name.
• Opening an account in a third party's name is strictly prohibited.

Identity Verification (KYC)

After successfully completing registration on the rd999 platform, identity verification (Know Your Customer - KYC) may be required before withdrawals are processed. This process may include verification of a government-issued ID, proof of address and payment method. Some services may be limited until verification is complete.

Account Security

It is your responsibility to keep your account password and login details confidential. You are fully responsible for any activity carried out from your account. If you suspect any unauthorized access, notify our support team immediately.

Updating Account Information

If your personal details change (email, phone number, address), you must inform the rd999 support team as soon as possible. rd999 will not be responsible for any issues arising from outdated or incorrect information.

Inactive Accounts

If there are no transactions or logins for 12 consecutive months, the account may be marked as inactive. Contact the support team to reactivate an inactive account. A balance maintenance fee may apply to accounts that remain inactive for an extended period, and you will be notified by email in advance.

Deposit Rules

The following payment methods are accepted for depositing funds into rd999: bKash, Nagad, Rocket, Upay and bank transfer.

• Minimum deposit amount: ৳300 (for each method).
• Deposited funds are generally credited to the account instantly.
• The deposit account and payment method must be registered in the user's own name.
• Depositing funds through a third party is strictly prohibited and any such transaction will be cancelled and the funds returned.

Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Withdrawal requests are generally processed within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• Withdrawals may be delayed until verification is complete.
• For unusual or suspicious transactions, rd999 may request additional information for verification.

Applicable Taxes and Charges

rd999 does not generally charge a separate fee for payment processing. However, third-party payment providers (bKash, Nagad, etc.) may charge fees in accordance with their own policies. Responsibility for local tax obligations rests entirely with the user.

Welcome Bonus

New members may receive a 120% bonus on their first deposit at rd999, up to a maximum of ৳20,000. A 25x wagering requirement applies to this bonus.

Wagering Terms

• A specified amount must be wagered before the bonus funds can be withdrawn (bonus amount × 25).
• All bonuses have a specific validity period, which will be stated in the bonus offer details.
• Expired bonuses will be cancelled automatically.
• Multiple bonuses cannot be combined at the same time unless specifically stated.

General Bonus Terms

• rd999 reserves the right to modify, suspend or cancel bonus offers at any time.
• If abuse of the bonus system or fraud is detected, the bonus and any associated winnings will be cancelled.
• If a player attempts to gain a strategic advantage by exploiting the bonus system, rd999 may withdraw that account's bonus privileges.
• The specific terms for each bonus offer will be available in detail on that offer's page.

VIP Cashback Program

rd999's VIP program has four tiers: Bronze — up to 0.2% cashback per week, Silver — up to 0.4% cashback per week, Gold — up to 0.6% cashback per week, and Platinum — up to 0.8% cashback per week. Progression to the next tier depends on gaming activity and loyalty. Cashback is credited to the account on a set day each week.

Fair Play Policy

rd999 is committed to ensuring a fair and transparent gaming environment for all users. All games operate through Random Number Generator (RNG) technology, which ensures impartiality of results. Any form of cheating or manipulation of game outcomes is strictly prohibited.

Technical Issues

If a technical error causes an incorrect game result, rd999 reserves the right to cancel that round and return the wagered amount. If an ongoing game is disrupted due to loss of internet connection, the result will be determined in accordance with the game provider's policy.

Betting Limits

rd999 sets minimum and maximum betting limits for each game category. These limits are clearly displayed in the game interface. In special circumstances, rd999 may adjust a user's betting limits.

Sports Betting

For sports betting, cricket (including BPL, IPL, T20 World Cup and ICC series), football (FIFA-related tournaments) and other sports are available. If a match is cancelled or abandoned, the wagered amount will be refunded. In-play betting rules apply separately and are detailed on the relevant betting page.

The following activities are strictly prohibited on the rd999 platform and will be considered a serious breach of these Terms:

• Creating multiple accounts or using another person's account.
• Abusing the bonus system or attempting to fulfil bonus requirements by artificial means.
• Using the platform for money laundering or other financial crimes.
• Using automated bots, software or any automated method to play.
• Colluding with other players or forming a syndicate to manipulate games.
• Attempting to breach or hack the platform's security systems.
• Registering using a false identity or false information.
• Depositing using a third party's funds or credit card.

If evidence of any of the above activities is found, rd999 reserves the right to immediately close the account and confiscate the balance. Law enforcement authorities will be notified if necessary.

Data Collection

rd999 collects members' personal information (name, contact details, payment data) solely for the purpose of providing services. This information is not shared with unauthorized third parties.

SSL Security

All data transmission on the rd999 platform is secured through SSL encryption technology. Financial information is stored on encrypted servers.

Cookie Policy

rd999 uses cookies to improve the user experience. For more details, please see our Privacy Policy page.

Full details on the collection, use and protection of user data can be found in our Privacy Policy, which forms an integral part of these Terms.

Service Availability

rd999 strives to provide uninterrupted service at all times, however services may occasionally be temporarily unavailable due to maintenance, technical issues or other reasons. rd999 cannot be held responsible in such circumstances.

Third-Party Services

The rd999 platform includes services from third-party game providers (such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, etc.). rd999 is not directly responsible for the quality of or errors in these providers' services, but will always cooperate to protect users' interests.

Maximum Liability

In any circumstances, rd999's total financial liability will be limited to the total balance held in the user's account. rd999 is not liable for indirect losses, lost opportunities or consequential damages.

Closure at User's Request

Any user may request to close their account at any time. It is advised to withdraw all account balance before submitting a closure request. To close your account, email [email protected].

Suspension or Closure by rd999

rd999 may suspend or close an account without prior notice in the following circumstances:

• Violation of any clause of these Terms.
• Fraudulent or suspicious activity.
• Providing false information or identity fraud.
• Suspicion or evidence of money laundering.
• Failure to verify age.

Appeal Against Suspension

In the event of an account suspension, the user may appeal by emailing [email protected]. rd999 will communicate its decision within 7 business days.

How to Submit a Complaint

If you have any dispute or complaint, please first contact the rd999 customer service team. Our support team is available 24/7 in Bengali via live chat and email.

Resolution Process

1. Step 1: Notify the support team via live chat or email.
2. Step 2: The support team will provide an initial response within 48 hours.
3. Step 3: For complex matters, the senior team will investigate and communicate a final decision within 7 business days.

Applicable Law

These terms are governed by relevant international gaming regulations. In the event of any dispute, rd999's decision shall be considered final, while the user's legal rights remain intact.

Our Commitment

rd999 places the highest priority on responsible gaming. We believe gaming should be an entertaining activity, not a source of financial problems.

Tools to Protect Yourself

• Deposit Limits: You can set your daily, weekly, or monthly deposit limits.
• Self-Exclusion: You can exclude yourself from the platform for a specified period.
• Reality Check: An option to receive reminders to take regular breaks.
• Account Cooling Off: The ability to temporarily suspend your account for a short break.

For more information on responsible gaming, please visit our Responsible Gaming page. Please note, rd999 is for users aged 21+ only.

If you have any questions or need clarification about these terms, please contact our support team:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali

The latest version of these terms will always be available on this page. Previous versions may be obtained from the support team upon request.

If any part of these terms is found to be unlawful or unenforceable, that part will be removed and the remaining terms will remain fully in effect. These terms are drafted in Bengali and the Bengali version shall be considered final.